Returns & Refunds Policy

At Cuddle Box, we want every gift to be received with love and joy. If for any reason you’re not completely happy with your order, we’re here to help.

Faulty or Damaged Products
If you receive a faulty or damaged product, we’re happy to offer a replacement or refund. To process this, we’ll need the following:

• A photo of your receipt or proof of purchase (e.g. bank transaction)

• A clear photo showing the product fault

Once approved, we’ll arrange a replacement to be sent or process your refund to your original payment method.

Change of Mind Returns
We do accept change of mind returns under the following conditions:

• The return request must be made within 14 days of purchase

• The item must be unused, in original packaging, and in resellable condition

• Refunds for change of mind will be issued for the product price only (shipping is non-refundable)

• Return postage costs are the responsibility of the customer (unless the item is faulty)

Exclusions for Hygiene and Safety Reasons
The following items cannot be returned unless faulty:

• Teethers

• Dummy chains

• Bibs

• Cutlery sets

Additionally, blankets, toys, rattles, and comforters must be returned unused, with tags attached and in original packaging, within the 14-day return period.

Return Postage

• Faulty/damaged items: Return shipping will be covered by Cuddle Box.

• Change of mind: Customers are responsible for return shipping costs.

How to Start a Return
Please email us at cuddleboxgifts@gmail.com with your order details and photos, and we’ll guide you through the process.